Outage Center

CPI’s Outage Preparation Page has important safety information and tips.

Having your current phone number and email address on file allows CPI to provide important updates during power outages.

When you call to report an outage, our outage management system attempts to match your phone number to your account and then alerts our staff. This enables us to dispatch a repair crew more quickly and efficiently. If we don’t have an accurate phone number associated with your account, it could delay repair of your electric service.

During large outage situations, including Public Safety Power Shut Offs (PSPS), it is important that we can communicate with you in a timely manner with critical information.

To update your contact information, please log in to your SmartHub account or contact us at 541-929-3124.

To add outage text messaging text “CPI” to 800-872-9036. You will receive a text message reply with instructions. “Out” reports an outage, “Status” reports any outage updates, and “Quit” to opt out. Message and data charges may apply depending on your cell phone carrier plan.

Your cell phone must be on file in order for the system to work.  Add your cell phone number through your online account, or by calling our office at 541-929-3124.

When electricity goes out, most of us expect power will be restored within a few hours. But when a major storm causes widespread damage, longer outages may result. CPI prioritizes repairs during major storms in order to return power to the greatest number of members in the shortest time possible.  Rest assured that CPI crews work long, hard hours until power is restored to all affected members. Visit our How Power is Restored page to learn what to expect if you find yourself in the dark.

If you rely on life-sustaining medical equipment requiring electricity, please ensure you have a backup plan in place for all outages.